While every effort will be made to supply goods when and where they are required, Wrenix Tools shall not be liable to the customer or deemed to be in breach of contract by reason of any delay in delivering the goods. Carriage of goods purchased through this online store will be delivered for a fee, unless otherwise stated, to Mainland UK. Additional charges may apply to deliveries to remote areas, offshore locations, Northern Ireland, the Scottish Highlands, or other non-mainland destinations. Customers will be contacted prior to dispatch should any additional shipping costs apply.
Please allow approximately 2 to 5 working days for delivery of your goods. Although we endeavour to dispatch orders within 1 to 2 working days of receipt, this is subject to normal circumstances. Occasionally, deliveries may be delayed due to circumstances beyond our control. When this occurs, and we are notified, we will endeavour to track the shipment and provide any available information to the customer. Customer satisfaction remains our priority.
RETURNS
No goods will be accepted for return without prior agreement from Wrenix Tools. A handling charge of up to 15% may be applied for goods accepted for return for reasons other than manufacturing defects, unless otherwise required by law.
UK customers have the right to cancel most online purchases within 14 days of receiving their order under the Consumer Contracts Regulations. To exercise this right, customers must notify Wrenix Tools within 14 days of delivery. Returned goods must then be sent back within 14 days of notifying us of the cancellation.
If you wish to return products, all items must be unused, complete, and returned in their original packaging wherever possible.
All returned items must be in a resaleable condition. We reserve the right to refuse returns or apply deductions where products show signs of use, damage, missing components, or packaging that is not in its original condition.
If any item is received damaged, faulty, or incorrect, please notify us as soon as possible so that we can arrange a replacement, repair, or refund where appropriate.
Refunds will be processed once returned goods have been received and inspected. Any refund due will be issued using the original payment method wherever possible.
Certain products may be excluded from cancellation and return rights where permitted by law, including special-order, custom-made, or personalised items.